Who Provides Telehealth Services?

If you are experiencing any serious or potential life-threatening symptoms, please call 911 and do not use a telehealth visit.  Some of these symptoms include:

  • Chest pain or other signs of a heart attack
  • One-sided weakness, facial drooping, or other signs of stroke
  • Difficulty breathing
  • Seizures

Telehealth services are provided by many different providers in Hawaii.  More providers are using telehealth during the COVID-19 crisis to keep their patients and themselves safe.  Your regular doctor or other healthcare provider may be providing services by telehealth now.  It is always best to call your regular doctor or healthcare provider to see if they are providing this service to their patients.

You can also receive telehealth services “on-demand” from several services.  When you use these services, you will be connected to doctors and other healthcare providers who are available at that time.

The following gives information about the various telehealth services in Hawaii:

This list includes organizations and groups that provide telehealth services.  There are also individual providers that provide services by telehealth.  Please check with your primary care doctor or health insurance plan to find additional providers who are available to provide services.

HMAA HiDOC HMAA members can use a free telemedicine service, HiDoc®, for 24/7 access to a network of physicians based in Hawaii and throughout the United States. HiDoc® enables the member to speak with a doctor by phone or online video usually within 30 minutes, or schedule an appointment at a later time. It is available from home, at work, or while traveling (locally, domestically, and internationally).

There is no out-of-pocket cost and no limit to the number of times it may be used. Common health concerns handled through HiDoc® include allergies, cough/flu, ear infections, fever, respiratory issues, skin rash, sore throat, vomiting, diarrhea, prescription refills, and more. HiDoc® is intended to work in tandem with the member’s primary care physician and not as a replacement.  

There are three ways to schedule a consultation through HiDoc®.
1) Call the HiDoc Call Center at (844) 423-6242.
2) Go online at https://www.hidoconline.com/.
3) Use the “HiDoc Online” mobile app, available on the Apple or Google Play stores.

Telemedicine consultations outside of HiDoc® are covered in accordance with the member’s HMAA’s health plan benefits.

If you have any questions, please contact HMAA at (808) 941-4622, toll-free at (888) 941-4622, or HMAAwellness@hmaa.com. You may also visit https://www.hmaa.com/telemedicine/.
HMSA Online Care and other telehealth options HMSA is waiving all cost sharing and deductibles for fully insured commercial, Medicare Advantage, and QUEST Integration members who use telehealth visits, virtual check-ins, and e-visits with participating providers in Hawaii. (Medicare Advantage members may also use out-of-network providers.)

Telehealth resources and nurse/provider hotlines can be good options for medical questions and care related to COVID-19, the flu, and other illnesses or injuries. Given the nature of the coronavirus outbreak, seeking medical care in person could lead to further spreading of the virus.

If you’re an HMSA member, call us at 808-948-6079 on Oahu or 1-800-776-4672 toll-free on the Neighbor Islands or Mainland if you have benefit questions or need further assistance.

For more information about HMSA On-line Care and other telehealth options go to: https://hmsa.com/help-center/telehealth-resources-hotlines/
Kaiser Permanente (includes Maui Memorial Hospital) Offers several convenient ways for Kaiser Permanente members to access care including online, phone appointments, and 24/7 advice lines including on-line screening for COVID-19.

For more information go to: https://healthy.kaiserpermanente.org/hawaii/get-care

To access all your online care options, you’ll need to create a kp.org account.
Med-Quest Division Med-Quest Division members should review their respective health plan. Contact information can be found here: https://humanservices.hawaii.gov/mqd/
University Health Alliance Telehealth lets you check in with your physician, using a smartphone, tablet, or computer and videoconferencing while keeping you safe at home. Also, services may be available by telephone only. Call your physician’s office to find out what telehealth services they offer.

For assistance understanding telehealth or answering questions about specific services as they relate to telehealth?  Talk to a UHA Customer Services associate.  

UHA Customer Services:
(808) 532-4000
(800) 458-4600 from the neighbor islands

For more information: https://uhahealth.com/page/telehealth
Hawaii Pacific Health (includes: Kapiolani Medical Center for Women and Children, Straub, Pali Momi, and Wilcox Hospital) Hawaii Pacific Health supports telehealth to provide care when and where our patients need it. The recent COVID-19 pandemic has encouraged us to put additional emphasis in the telehealth area to increase access to health care services and to ensure the safety of our patients and care teams.

Hawaii Pacific Health recently launched its COVID-19 Virtual Clinic for video and phone visits to patients and the public. Patients should reach out to their own primary care physician (PCP) for treatment and guidance before contacting the Virtual Clinic. Those patients without a PCP are encouraged to contact the Virtual Clinic directly. The Virtual Clinic is open from 8 a.m. to 8 p.m. daily and can be reached by calling 462-5430 (press option 2).

Hawaii Pacific Health is also offering telehealth options to patients via video and scheduled telephone visits. These visits provide comprehensive care while complying with recommendations to limit person-to-person contact due to COVID-19. A variety of Hawaii Pacific Health physicians offering these video and phone visits include Primary Care, Specialists, and Pediatrics. For more information about the providers offering these visits, please call 643-4DOC (4362).

For more information go to: https://www.hawaiipacifichealth.org/hph-covid-19-updates/telehealth/
Queen’s Health System Queen’s outpatient clinics are now offering virtual visits with clinic providers. Here is a list of providers who are ready to see both new and established patients via telehealth: www.queens.org/telehealth-providers

In addition, the Queen’s COVID19 Information line ((808) 691-2619) offers screening for COVID19, referral for testing, patient education, telehealth visit support from physician and nurse practitioner providers, as well as telephonic, telehealth, and home visit support from our care coordination team.

For information on how to prepare for your telehealth visit and on how to use WebEx, go to: https://www.queens.org/covid19/telehealth
Shriners Hospitals for ChildrenShriners Hospitals for Children — Honolulu offers specialized pediatric orthopaedic care for keiki younger than the age of 18 years, regardless of a family’s ability to pay. In response to the COVID-19 pandemic, Shriners Honolulu has launched its Fast Track Video Visit telehealth services for current and new patients to continue providing children the most amazing care – now virtually anywhere!

To schedule a virtual visit:
During COVID-19, Shriners Honolulu’s Walk-In Injury Clinic remains open to treat common at-home injuries, including strains and sprains, fractures and even broken bones. Call 808-941-4466 for a pre-appointment health screening.
University of Hawaii – Area Health Education Center (AHEC) A Partnership between the John A Burns School of Medicine and Hawaii Department of Health to provide an on-line COVID-19 screening tool with ability to connect to a doctor on-line if necessary.

For more information: covidhawaii.info 

Federally Qualified Health Centers (FQHCs)

Federally Qualified Health Centers are community-based health care providers that receive federal funds from the Health Resources and Services Administration to provide primary care services in underserved areas.  They provide care on a sliding fee scale based on ability to pay and operate under a governing board that includes patients.

FQHCs on Oahu:

Kalihi-Pālama Health CenterPlease call 848-1438 and press 7 to be connected to a nurse who will answer your Covid-19 questions. For more information go to: http://www.kphc.org/
Kōkua Kalihi ValleyIf you have fever, cough, or shortness breath, please call ahead before coming to the clinic.

Call 808-791-9410 to find out more about telehealth services.  For more information go to: https://www.kkv.net/  
Ko‘olauloa Health CenterPlease call (808) 293-9231 or (808) 293-9216 to inquire about telehealth services. For more information go to: https://koolauloachc.org/
Wahiawā HealthWahiawā Center for Community Health (Wahiawā Health) is offering telehealth visits to current patients, new patients and those who do not have insurance while it is temporarily closed for face-to-face patient visits. Telehealth services are available for family medicine, pediatrics, OB/Gyn, behavioral health and counseling.

Telehealth appointments can be conducted over the phone or via video on a smart phone, tablet or computer equipped with a camera. Patients can call (808) 622-1618 and leave a message regarding the reason for the call. All voicemail messages will be answered in a timely manner.  
Waianae Coast Comprehensive Health Center Call COVID19 Hotline at 808-697-3170 if you have symptoms of fever, cough, and shortness breath before going to WCCHC clinics.

You can now talk to your provider from your phone or by videoconferencing. Services provided include: upper respiratory infections, allergies, behavioral health, chronic disease follow-up (high blood pressure, diabetes, etc.), chronic migraine, diarrhea, medication refills, referral requests, and follow-ups with providers.

For more information call: 808-697-3300 or go to: https://www.wcchc.com/Home/News/Update-Services-Hours-Closures  
Waikīkī HealthWaikiki Health offers telehealth for our established patients in our medical and behavioral health departments. Please call 922-4787 to discuss options available for you. It is preferable if you have access to our patient portal, an email address and a device that allows for video and audio communications.

If you are feeling sick (cough, fever, shortness of breath), PLEASE CALL IN ADVANCE to triage your symptoms and determine what type of appointment to schedule at (808) 922-4787. For more information go to: https://waikikihc.org/
Waimanalo Health Center If you have fever or respiratory symptoms such as cough or difficulty breathing, please call us at (808) 259-7948 before coming to the health center.

Telehealth is available for medical, behavioral health, and nutrition counseling services. Telehealth appointments are done using a secure on-line application which allows the provider and patient to talk to each other.

Telehealth requires that the patient have an email address AND device such as a smartphone, tablet, or computer.

Call (808) 259-7948 to see if telehealth is the right fit for your health care needs.  For more information go to: https://waimanalohealth.org/news_posts/telehealth-now-available

FQHC on Big Island of Hawaii

Bay Clinic To learn about services available by telehealth, call the Medical Health Center’s Call Center 808-333-3600.  For more information go to: https://www.bayclinic.org/  
Hāmākua Health CenterTelehealth services are available for medical and behavioral health. Patients are encouraged to do visits with a device that allows video. If you don’t have such a device or and/or reception, we will do a visit over the telephone.

Please call first before coming to the clinics and we will do a telephone triage and determine and advice patient where and how we will see them.

Call the following numbers:
Honokaa: 775-7204
Kohala: 889-6236
Waimea: 731-8641
Laupahoehoe call our Honokaa site: 775-7204
or go to: www.hamakua-health.org
West Hawai‘i Community Health CenterFull telehealth services are available for medical, behavioral health, and limited dental using the Doxy.me platform.

Please call 808-326-5629 to make an appointment for any of our providers. For more information go to: https://www.westhawaiichc.org/

FQHC on Kauai

Ho’ola Lahui Hawai’iTelehealth services are available for medical, behavioral health, exercise and nutrition needs primarily on the Zoom and Apple Facetime platforms.

For more appointments, please call:
808-240-0140 Waimea Clinic
808-240-0170 Kapaa Clinic
808-240-0100 Main office

For more information, go to: http://www.hoolalahui.org/

FQHC on Lana‘i

Lana‘i Community Health CenterTelehealth is available for ophthalmology (diabetes retinal imaging), dermatology, ultrasound (OB and abdominal), behavioral health, home patient monitoring, and medication refill.

Telehealth appointments are done using a secure on-line application which allows the provider and patient to talk to each other.

For more information:  https://lanaihealth.org/for-patients/patient-portal/  

FQHC on Maui

Hāna HealthPlease call (808) 248-8294 to inquire about telehealth services. For more information go to: http://hanahealth.org/hana-health/
Malama I Ke Ola Health Center Call 808-871-7772 to make an appointment before coming to the clinic.

Provides a secure online website that gives patients 24-hour access to personal health information and a way to communicate with the care team from anywhere with an internet connection through https://ccmaui.org/patient-portal/  

FQHC on Moloka‘i

Moloka‘i Community Health Center Telehealth visits are available for allergies, chronic disease follow-up (high blood pressure, diabetes, etc.), medication refills, chronic migraine, referral requests, follow-ups with providers.

Call 808-553-5038, Monday thru Friday, 7AM to 5PM for more information or to set up an appointment. http://molokaichc.org/2020/04/07/mchc-is-now-offering-televideo-visits/

Other Providers

Ohana Pacific MedicalOhana Pacific Medical provides health monitoring through telehealth, home visitation and chronic disease management using iPads and other devices to monitor blood pressure, heart rate, blood glucose, oxygen, weight, etc. There is no co-pay for eligible Medicaid patients.

For more information: https://www.ohanapacificmedical.org/home-monitoring
University Health Partners (UHP)Please contact (808) 469-4900 to get started with telemedicine today.

For more information: https://uhphawaii.org/index.php/telemedicine/
WellCare/‘Ohana Quest Integration Health Plan – MDLIVEMDLIVE connects you to a doctor online to treat things like cold and flu, fever, pink eye and more. Get the care you need, when you need it. Doctors are available anytime, day or night, even on weekends and holidays.  The session comes at no cost to you.

For more information: https://www.wellcare.com/en/Hawaii/Members/Medicaid-Plans/QUEST-Integration/Telehealth/MDLIVE  
Hawaii LaborersAll patient inquiries regarding telehealth options can be addressed by calling Pacific Administrators, Inc. main line: (808) 441-8600