What happens when you bring telehealth resources out into the community and simply make space for people to ask questions?
They stop. They talk. And they tell you what they need.
On August 1, 2026, PBTRC joined the 18th Annual Generations Aging in Place Workshop on Oʻahu, bringing resources, education, and a welcoming place for community members to learn more about navigating health and technology.
Throughout the event, 71 people stopped by the PBTRC table, resulting in 87 recorded questions and interactions across a wide range of topics.
Some came looking for general telehealth information. Others had very practical questions: How do I reset the password to my patient portal? How does MyChart work? Where can I find someone to help me with technology? Are there Digital Navigators available? What resources can I use to learn this on my own?
Four people asked for one-on-one digital support. Seven conversations centered specifically on finding Digital Navigators. Others explored online learning resources, troubleshooting telehealth applications, patient portal messaging, partnerships, and emerging questions around artificial intelligence, governance, and policy.
The table became more than a place to pick up information. It became a place to ask.
That same spirit of connection continued when 26 guests joined Cindy Garza-Moore for “Health Through Connection.” The conversation explored the connections between health education, access to resources, digital support, technology, and the people and communities those tools are ultimately meant to serve.
The experience offered an important reminder: access to digital health is not only about having technology available. People also need understandable information, trusted resources, and somewhere to turn when they have a question.
At the event, sometimes that started with something as small as a password reset or a question about MyChart. Other conversations opened doors to new resources, support, and relationships.
Seventy-one people stopped at a table. What followed were 87 opportunities to listen, educate, connect, and better understand what our communities are asking for.
And sometimes, that is exactly where meaningful connection begins.
A big mahalo to the Hawaiʻi State Council on Developmental Disabilities (DD Council) for inviting PBTRC and allowing us to share our resources with the community.