Call the PBTRC Helpline: (808) 956-2897
Accommodating limited English proficient (LEP) individuals
An LEP individual refers to a person whose primary language is not English and has limited ability to speak, read, write, or understand English.
All state and federal agencies are required by law to provide an LEP patient with competent language assistance services (interpretation/translation) free of charge.
Assess the patient’s accessibility and technology needs. Provide patients with the option to indicate any specific requirements when scheduling the appointment, such as through an intake form ahead of time.
Determine the language(s) spoken by your patient. This may be identified on a patient intake form. Using an “I speak” card can also help identify their primary language.
Review materials that need to be translated. All “vital documents” containing information regarding federal services and/or benefits, must be translated as per federal regulations. For example, consent and complaint forms, notices of rights, and notices advising LEP individuals of free language assistance.
In order to fully benefit from a telehealth consultation, patients must be able to effectively comprehend and communicate with their healthcare provider. Here are some considerations to keep in mind.
Platforms for video conferencing, like Zoom and Doxy.me, provide the option of adding an interpreter to the telehealth appointment, enabling real-time translation. If you are using Zoom, this platform also provides the option to enable manual captioning by a third person assigned by the host (provider). For more information, view instructions below.
The Pacific Basin Telehealth Resource Center (PBTRC) is an affiliation of the 14 Telehealth Resource Centers funded individually through cooperative agreements from the Health Resources & Services Administration, Office for the Advancement of Telehealth. This website was made possible by grant GA5RH37468 and 1 U1UTH42529‐01‐00 from the Office for the Advancement of Telehealth/Health Resources and Services Administration/HRSA.